01 / Build a shipment brief
Share the origin, final receiving city, product description and quantity. Add package count, outside measurements and gross weight when available. Explain the current stage: planned purchase, production in progress or goods ready for collection.
If you have not chosen a transport option, say what matters most and identify any required date. A requested date is a planning input, not a confirmed arrival promise. Label missing package information as pending rather than using a guess as a final measurement.
Ready for the next step: the goods, destination, priorities and open questions are identifiable. Use the shipment preparation guide to assemble this information.
02 / Review the scope and quotation
Ask the team to assess cargo acceptance, transport options and the preparation needed. Compare quotations against the same cargo list and delivery point. Check collection, warehouse work, main transport, destination handling and final delivery separately.
Confirm included services, exclusions, payment arrangements, quote validity and the assumptions behind the price. Identify which party supplies each document or instruction. If the offer ends at a terminal, ask what remains to reach the receiving address.
Ready for the next step: you have agreed the version of the quote, the work to be instructed and the questions that must be resolved before dispatch. See how to review a freight quote.
03 / Prepare, approve and dispatch
Confirm supplier collection or warehouse receiving instructions before goods move. Match arrivals to their order references and record discrepancies. Complete the agreed checking, consolidation and packing tasks, then review the final package list.
Keep a clear release instruction: which goods may move, which must remain on hold and who approved that decision. If quantities, dimensions or the receiving address change, ask whether the plan and quote need updating before release.
Ready for the next step: the identified cargo and final packing information have been approved for the confirmed arrangement. The batch release guide is useful when only part of an order will travel.
04 / Coordinate the delivery handover
Use the shipment references supplied for the booked service. Confirm the receiving contact, access, appointment requirements and unloading responsibilities. Tracking detail depends on the carrier and service; ask which reference and contact to use for an update.
At handover, compare the available package references and count with the receiving list. Record visible discrepancies and contact the responsible party using its applicable reporting process. Keep observations, photographs where appropriate and responses together in a delivery exception record.
Close the loop: record the actual handover and identify any unresolved issue and the person handling it.
What happens when you use this site’s request form?
In the current preview, the form saves your request and provides a reference and a downloadable summary. It does not email the team, take payment, reserve capacity or book a carrier service. Save the summary before leaving the confirmation screen.
To discuss the request directly, use the email, telephone or WhatsApp contact options and quote your reference. Preparing the brief does not confirm a shipment; the team still needs to review the details and agree the work with you.
