GCC4WD | DELIVERY AND EXCEPTION RECORD
Version: 29 September 2026 | Language: English

Record observed facts separately from explanations or suspected causes.
Use the responsible provider's applicable reporting process and confirm
any notice deadlines directly. This worksheet does not submit a claim,
decide liability or establish compensation.

1. DELIVERY REFERENCE
Shipment / order reference:
Carrier or delivery party / contact:
Packing list version:
Expected delivery point and handover scope:
Actual place / date / local time and time zone:
Receiving person / contact:

2. OBSERVATIONS — COPY FOR EACH AFFECTED PACKAGE
Package ID / product reference if identifiable:
Expected package or item quantity and unit:
Observed quantity and unit:
Check performed (outer packaging / opened contents / other):
Visible condition and location of any damage:
Photo or document reference:
Items or contents not checked:
Handling or unpacking before the observation:
What was observed directly:
What another party reported (identify the source):
Questions still unresolved:

3. NOTIFICATION AND NEXT STEPS
Contact notified / channel / date and time:
Case reference or acknowledgement:
Applicable reporting process and deadline confirmed with:
Supporting documents requested / provided:
Instructions about packaging, inspection or further handling:
Next action / responsible person / follow-up date:
Response received and date:
Final outcome or issue remaining open:

ILLUSTRATIVE EXAMPLE — NOT A CUSTOMER RECORD
Expected: 4 packages. Presented at handover: 3 identifiable packages.
Record the three IDs and the missing reference. Ask the delivery party
whether another delivery is pending; do not record theft or loss as a
confirmed cause without evidence. Keep the response with this record.

EVIDENCE CHECK
[ ] Record references match the shipment and packing list.
[ ] Photographs can be linked to the affected package.
[ ] Unchecked contents are identified rather than assumed undamaged.
[ ] Relevant packaging and supporting records are retained while you seek
    instructions on the next step.
[ ] A responsible person and follow-up date are assigned.

Preparation template. Saving this file does not notify the team or carrier.
Contact the responsible party directly through the agreed channel.